Server / IT Desktop Support & Remote Helpdesk

Managed IT Desktop Support

  • SLA based on-site day-to-day full IT Desktop Support for office and productivity hardware and software
  • All Microsoft Windows Operating Systems support (including MS Server 2003 – Latest MS Server version)
  • Apple iOS and Linux Distros OS Support
  • All Microsoft Office Suite desktop and cloud applications support including; Microsoft Office Excel, Microsoft Office Access, Microsoft Office Word, Microsoft Office Outlook, Microsoft Office Powerpoint
  • Microsoft Office 365 Suite Support
  • Apache Open Office Suite Support
  • Our IT Desktop Support staff can perform the following (amongst other tasks);
    • Network & End-User Administration
    • Troubleshooting IT issues and fixing or escalating as required
    • Helping staff day-to-day by solving computer issues (e.g. emails not working, workstations not connecting to the server or network, faulty computers, blue/green screens of death, system lockups, printer paper jam, not printing and poor quality printouts, internet connectivity, VoIP phones not working properly etc.)
    • Software installation and updates, Security and Antivirus utility management
    • IT Policy and security monitoring and reporting
    • Standard computer maintenance, repairs and upgrades (complex / out of scope IT repairs are done at our facilities or on-site upon escalation or client request)
    • Network troubleshooting, identifying and fixing issues or escalating as required
    • Network configuration of servers, routers, switches, computers, access points, IP phones, IP cameras, DVR setup and operation
    • Data backup and restoration (the client must identify what to backup)
    • BIOS and Firmware updates
  • Our Support Technicians are CompTIA A+ & N+ certified, well experienced, and they can comfortably work with Windows OS, Apple iOS, Desktops, Laptops and Macbooks, Linux distro computers and both Android and iOS mobile devices (phones, iPads and tablets)
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Managed IT Server Support

  • Dedicated or Shared SLA-based Remote and On-Site IT Server Support (Server Monitoring, Configuration, Management, Servicing, Upgrades, Repairs & Maintenance)
  • Windows Server Support (from Windows Server 2003 to the latest version, currently Windows Server 2019)
  • Linux Server Support / Ubuntu Server & Other Linux Distro Servers
  • Remote Server Monitoring & Support and On-Site Server Support
  • Cloud Server, Virtual Private Server & Cloud Storage Support (Google, AWS, Azure, Hosted VPS etc.)
  • Our Server Support staff can perform the following (amongst other tasks); 
    • Remote & On-Site Network Administration (including Microsoft Active Directory Management)
    • Remote Cloud & On-Site Networked Storage Configuration and Management
    • Remote Server Monitoring & Management
    • Troubleshooting Server Related IT Issues and fixing or escalating as required (e.g. network performance, availability, load-balancing, latency, users and nodes scaling, security and alarms, VPN and internet connectivity etc.)
    • Software installation, updates, security patches, antivirus and antimalware utilities monitoring and  management
    • IT Policy and security monitoring and reporting
    • Remote Network troubleshooting, identifying and fixing issues or escalating as required
    • Remote Data backup and restoration (the client must identify what to backup | e.g. SQL Server / MySQL Server / Standard Files & Folders / Specific Application Data etc.)
    • BIOS and Firmware updates (may require a technician to visit the actual physical server on-site / server at data center)
  • NB. Support can be offered by talking to the client/client’s staff over the phone and additionaly (mandatory) connecting to the system in question via remote desktop applications such as TeamViewer, AnyDesk, Remote Monitoring and Configuration Server Tools of which a prior written arrangement must be made with the client and administrator information provided to our technicians. The SLA and NDA will detail all the terms of service and privacy agreements. Please contact us for more information.
Remote Server Support

Remote Helpdesk / IT Support

  • SLA based and On-Request Remote Helpdesk / IT Support for Windows OS / Apple iOS /Ubuntu & Linux Distros, and Office Productivity hardware (e.g. NAS, Printers) and related software
  • Windows OS Support (Win XP, Win 7, Win 8, Win 8.1, Win 10)
  • Our Remote Helpdesk staff can perform the following (amongst other tasks)
    • Remote Network Administration
    • Remote IT Issues Troubleshooting and fixing or escalating as required
    • Helping staff / end-users with day-to-day computing issues (e.g. emails not working, workstations not connecting to the server or network, faulty workstations, computer lockups, internet and VPN connectivity issues, mysterious pop-ups or errors, general office software support etc.)
    • Software installation and updates, Security and Antivirus utility management
    • Remote Network troubleshooting, identifying and fixing issues or escalating as required
    • Remote Data backup and restoration (the client must identify what to backup)
    • BIOS and Firmware updates (may require a technician to visit the actual physical computer)
  • NB. Support can be offered by talking to the client/client’s staff over the phone and additionaly (mandatory) connecting to the system in question via remote desktop applications such as TeamViewer, AnyDesk, Remote Monitoring and Configuration Server Tools of which a prior written arrangement must be made with the client and administrator information provided to our technicians. The SLA and NDA will detail all the terms of service and privacy agreements. Please contact us for more information.
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Managed IT Desktop Support

  • SLA based on-site day-to-day full IT Desktop Support for office and productivity hardware and software
  • All Microsoft Windows Operating Systems support (including MS Server 2003 – Latest MS Server version)
  • Apple iOS and Linux Distros OS Support
  • All Microsoft Office Suite desktop and cloud applications support including; Microsoft Office Excel, Microsoft Office Access, Microsoft Office Word, Microsoft Office Outlook, Microsoft Office Powerpoint
  • Microsoft Office 365 Suite Support
  • Apache Open Office Suite Support
  • Our IT Desktop Support staff can perform the following (amongst other tasks);
    • Network & End-User Administration
    • Troubleshooting IT issues and fixing or escalating as required
    • Helping staff day-to-day by solving computer issues (e.g. emails not working, workstations not connecting to the server or network, faulty computers, blue/green screens of death, system lockups, printer paper jam, not printing and poor quality printouts, internet connectivity, VoIP phones not working properly etc.)
    • Software installation and updates, Security and Antivirus utility management
    • IT Policy and security monitoring and reporting
    • Standard computer maintenance, repairs and upgrades (complex / out of scope IT repairs are done at our facilities or on-site upon escalation or client request)
    • Network troubleshooting, identifying and fixing issues or escalating as required
    • Network configuration of servers, routers, switches, computers, access points, IP phones, IP cameras, DVR setup and operation
    • Data backup and restoration (the client must identify what to backup)
    • BIOS and Firmware updates
  • Our Support Technicians are CompTIA A+ & N+ certified, well experienced, and they can comfortably work with Windows OS, Apple iOS, Desktops, Laptops and Macbooks, Linux distro computers and both Android and iOS mobile devices (phones, iPads and tablets)

Managed IT Server Support

  • Dedicated or Shared SLA-based Remote and On-Site IT Server Support (Server Monitoring, Configuration, Management, Servicing, Upgrades, Repairs & Maintenance)
  • Windows Server Support (from Windows Server 2003 to the latest version, currently Windows Server 2019)
  • Linux Server Support / Ubuntu Server & Other Linux Distro Servers
  • Remote Server Monitoring & Support and On-Site Server Support
  • Cloud Server, Virtual Private Server & Cloud Storage Support (Google, AWS, Azure, Hosted VPS etc.)
  • Our Server Support staff can perform the following (amongst other tasks); 
    • Remote & On-Site Network Administration (including Microsoft Active Directory Management)
    • Remote Cloud & On-Site Networked Storage Configuration and Management
    • Remote Server Monitoring & Management
    • Troubleshooting Server Related IT Issues and fixing or escalating as required (e.g. network performance, availability, load-balancing, latency, users and nodes scaling, security and alarms, VPN and internet connectivity etc.)
    • Software installation, updates, security patches, antivirus and antimalware utilities monitoring and  management
    • IT Policy and security monitoring and reporting
    • Remote Network troubleshooting, identifying and fixing issues or escalating as required
    • Remote Data backup and restoration (the client must identify what to backup | e.g. SQL Server / MySQL Server / Standard Files & Folders / Specific Application Data etc.)
    • BIOS and Firmware updates (may require a technician to visit the actual physical server on-site / server at data center)
  • NB. Support can be offered by talking to the client/client’s staff over the phone and additionaly (mandatory) connecting to the system in question via remote desktop applications such as TeamViewer, AnyDesk, Remote Monitoring and Configuration Server Tools of which a prior written arrangement must be made with the client and administrator information provided to our technicians. The SLA and NDA will detail all the terms of service and privacy agreements. Please contact us for more information.

Remote Helpdesk / IT Support

  • SLA based and On-Request Remote Helpdesk / IT Support for Windows OS / Apple iOS /Ubuntu & Linux Distros, and Office Productivity hardware (e.g. NAS, Printers) and related software
  • Windows OS Support (Win XP, Win 7, Win 8, Win 8.1, Win 10)
  • Our Remote Helpdesk staff can perform the following (amongst other tasks)
    • Remote Network Administration
    • Remote IT Issues Troubleshooting and fixing or escalating as required
    • Helping staff / end-users with day-to-day computing issues (e.g. emails not working, workstations not connecting to the server or network, faulty workstations, computer lockups, internet and VPN connectivity issues, mysterious pop-ups or errors, general office software support etc.)
    • Software installation and updates, Security and Antivirus utility management
    • Remote Network troubleshooting, identifying and fixing issues or escalating as required
    • Remote Data backup and restoration (the client must identify what to backup)
    • BIOS and Firmware updates (may require a technician to visit the actual physical computer)
  • NB. Support can be offered by talking to the client/client’s staff over the phone and additionaly (mandatory) connecting to the system in question via remote desktop applications such as TeamViewer, AnyDesk, Remote Monitoring and Configuration Server Tools of which a prior written arrangement must be made with the client and administrator information provided to our technicians. The SLA and NDA will detail all the terms of service and privacy agreements. Please contact us for more information.

Talk to us, enquire here