IT Desktop & Remote Support

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Managed IT Desktop Support

  • SLA based on-site day-to-day full IT support for office and productivity hardware and software
  • All Microsoft Windows Operating Systems support (including MS Server 2003 – Latest version
  • All Microsoft Office Suite desktop and cloud applications support including;
    • Microsoft Office Excel
    • Microsoft Office Access
    • Microsoft Office Word
    • Microsoft Office Outlook
    • Microsoft Office Powerpoint
  • Our IT Desktop Support staff can perform the following (amongst other tasks)
    • Network Administration
    • Troubleshooting IT Issues and fixing or escalating as required
    • Helping staff with computer issues (e.g. emails not working, workstations not connecting to the server or network, faulty computers, blue/green screens of death, system lockups, printer paper jam, not printing and poor quality printouts, internet connectivity, VoIP phones not working properly
    • Software installation and updates, Security and Antivirus utility management
    • IT Policy and security monitoring and reporting
    • Standard computer repairs and upgrades (complex IT repairs are done at our facilities or on site upon escalation or client request)
    • Network troubleshooting, identifying and fixing issues or escalating as required
    • Network configuration of computers, access points, switches, IP phones, cameras, DVR setup and operation
    • Data backup and restoration (the client must identify what to backup)
    • BIOS and Firmware updates
  • Our desktop technicians can comfortably work with Apple iOS desktops and Macbooks, Linux distro computers and both Android and iOS mobile devices (phones and tablets)

Managed IT Desktop Support

  • SLA based on-site day-to-day full IT support for office and productivity hardware and software
  • All Microsoft Windows Operating Systems support (including MS Server 2003 – Latest version
  • All Microsoft Office Suite desktop and cloud applications support including;
    • Microsoft Office Excel
    • Microsoft Office Access
    • Microsoft Office Word
    • Microsoft Office Outlook
    • Microsoft Office Powerpoint
  • Our IT Desktop Support staff can perform the following (amongst other tasks)
    • Network Administration
    • Troubleshooting IT Issues and fixing or escalating as required
    • Helping staff with computer issues (e.g. emails not working, workstations not connecting to the server or network, faulty computers, blue/green screens of death, system lockups, printer paper jam, not printing and poor quality printouts, internet connectivity, VoIP phones not working properly
    • Software installation and updates, Security and Antivirus utility management
    • IT Policy and security monitoring and reporting
    • Standard computer repairs and upgrades (complex IT repairs are done at our facilities or on site upon escalation or client request)
    • Network troubleshooting, identifying and fixing issues or escalating as required
    • Network configuration of computers, access points, switches, IP phones, cameras, DVR setup and operation
    • Data backup and restoration (the client must identify what to backup)
    • BIOS and Firmware updates
  • Our desktop technicians can comfortably work with Apple iOS desktops and Macbooks, Linux distro computers and both Android and iOS mobile devices (phones and tablets)
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Remote IT Server Support

  • SLA based Remote IT Server & Desktop Support for Windows/Linux Servers and office productivity hardware e.g. NAS and related software
  • Ubuntu Server & Other Linux Servers Remote IT Support
  • Our Remote Support staff can perform the following (amongst other tasks)
    • Remote Network Administration
    • Troubleshooting IT Issues and fixing or escalating as required
    • Helping staff with computer issues (e.g. emails not working, workstations not connecting to the server or network, faulty servers, server lockups, internet and VPN connectivity issues
    • Software installation and updates, Security and Antivirus utility management
    • IT Policy and security monitoring and reporting
    • Remote Network troubleshooting, identifying and fixing issues or escalating as required
    • Remote Data backup and restoration (the client must identify what to backup)
    • BIOS and Firmware updates (may require a technician to visit the actual physical server)
  • NB. Support can be offered by talking to the client/client’s staff over the phone and additionaly (mandatory) connecting to the system in question via remote desktop applications such as TeamViewer, AnyDesk, Remote Monitoring and Configuration Server Tools of which a prior written arrangement must be made with the client and administrator information provided to our technicians. The SLA and NDA will detail all the terms of service and privacy agreements. Please contact us for more information.
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Remote Helpdesk / IT Support

  • SLA based or ‘upon request’ Remote IT Desktop Support for Windows/Linux Servers and office productivity hardware and software
  • All Microsoft Windows Operating Systems support (including MS Server 2003 – Latest version
  • Ubuntu Server & Other Linux Servers and desktop computers
  • All Microsoft Office Suite desktop and cloud applications support including;
    • Microsoft Office Excel
    • Microsoft Office Access
    • Microsoft Office Word
    • Microsoft Office Outlook
    • Microsoft Office Powerpoint
  • Our Remote Support staff can perform the following (amongst other tasks)
    • Remote Network Administration
    • Troubleshooting IT Issues and fixing or escalating as required
    • Helping staff with computer issues (e.g. emails not working, workstations not connecting to the server or network, faulty computers, blue/green screens of death, system lockups, printer not printing, internet and VPN connectivity issues
    • Software installation and updates, Security and Antivirus utility management
    • IT Policy and security monitoring and reporting
    • Standard computer repairs and upgrades (complex IT repairs are done at our facilities or on site upon escalation or client request)
    • Network troubleshooting, identifying and fixing issues or escalating as required
    • Network configuration of computers, access points, switches, IP phones, cameras, DVR setup and operation
    • Data backup and restoration (the client must identify what to backup)
    • BIOS and Firmware updates (may require a technician to visit the actual physical server / computer)
  • Our remote support technicians can comfortably work with Apple iOS desktops and Macbooks, Linux distro computers and both Android and iOS mobile devices (phones and tablets)
  • NB. Support can be offered by talking to the client/client’s staff over the phone and additionaly (mandatory) connecting to the system in question via remote desktop applications such as TeamViewer, AnyDesk, Remote Monitoring and Configuration Server Tools of which a prior written arrangement must be made with the client and administrator information provided to our technicians. The SLA and NDA will detail all the terms of service and privacy agreements. Please contact us for more information.

The Value and Benefits of Managed IT Services

  • Let us monitor, support, manage and fix your IT infrastructure daily, on-site for a monthly SLA-contract based service fee to give you accountable, affordable technical expertise rendered by experienced IT Desktop & Network support personnel day-to-day, so you may focus on your core business tasks and we handle the complex technical aspects of running a successful modern business for you.

    This option is easier and much cheaper in the long-run than on the spot hourly charged payments for ‘on-demand’ IT support when things go wrong. Besides paying for the inspections and on the spot solutions, your business would be suffering losses for staff sitting idle (but still costing your business as they are literally still at work), projects coming to a standstill, lost time and clients not being served while waiting for the work to be completed during the downtime.

  • Rather than waiting for something to break and bring your business to its knees, our IT Support technicians will ensure that a comprehensive list of preventative maintenance tasks are carried out regularly, by so doing reducing the possibility of any IT equipment in your infrastructure failing, therefore improving uptime and the efficiency and reliability of your IT infrastructure.

    These activities ensure that there is minimal to no IT downtime by making sure all computers are kept up-to-date, security protocols and patches are kept in check, configure and updated as needed, poorly working computing equipment is diagnosed, isolated, serviced or repaired, or replaced if beyond recovery, regular data backups are done and monitored, systems and network performance is kept in check, IT procedures and processes are improved to boost productivity and your staff is assisted timely and correctly to ensure a smooth running office and full productivity of your staff at all times.

    The severity of any IT or network failure is greatly reduced because of constant monitoring, reporting and mitigation of any technical issues that need attention as well as swiftly following up on all of the bottlenecks, ironing out the problems and giving your business a well supported solid computing infrastructure.

  • Our approach aims to not leave you in the dark ages, we actively keep your IT infrasture up-to-date, secure and relevant. This means that we phase out equipment that reach end-of-service lifetime, we continously make sure that your network, workstations, computers and digital equipment keeps abreast with what is highly recommended and is in widespread use accross professional enterprises around the world.

    We do quartely review of all your IT equipment and at each service cycle we retire old, inefficient, failing (unrecoverable if relevant), damaged and unusable computing devices. We service any current/relevant but failing computers while replacing irrelevant or past-acceptable-lifetime computers.

    We also do intensive network infrastructure check-ups in line with recommended technology trends and engage necessary repairs, configurations, replacements and maintenance to keep your business abreast with evolving technology generations.

  • In this day and age, every business depends on and heavily leans upon its IT infrastructure. If that backbone is inefficient or is constantly malfunctioning, is outdated or not secure; that will severely impact service delivery and in time it may cripple the business and render it easy-prey for the competition.

    With our Managed IT solutions, we make certain that your business’s core IT infrastructure, the servers, workstations, computers, laptops, macbooks, tablets, mobiles, switches, cabling, internet connectivity and sharing devices right down the the nuts and bolts of all these digital components are kept in check and kept in line, working as expected and kept up-to-date, therefore maximizing their output efficiency, reliability and providing your staff a smooth computing platform to best do their work and thus improves service delivery, customer experience and satisfication as well as your productivity and turnover.